• To assist Head of Branch Management in ensuring all branches are operated in accordance with establish rules and procedures
• Responsible for allocation of resources with branches
• To support Head of Branch Management to monitor branches to achieve the targets
• To provide guidance and arrange trainings to branches for operation problems
• To liaise with internal departments to streamline administrative process
• To perform other duties as assigned from time to time by superiors

• University degree is preferable
• Minimum 3-5 years relevant experience in branch operations or other business area
• Adequate knowledge of retail products, branch services and operations
• Good experience in supervisory role and communication skills
• Good command of written and spoken English, Chinese and PC knowledge

• To manage the business and operations of designated retail branch(es) and ensure the provision of total retail banking solutions and good quality products / services to customers in an effective and efficient manner
• To ensure the branch daily operations in compliance with all regulatory / internal guidelines and policies as well as the bank’s risk control standards
• To manage sales staff or relationship managers to develop and cultivate close relationship with existing and new customers and solicit new business to the bank
• To explore business opportunities and implement strategic planning to achieve the designated targets defined by management
• To manage and train up branch staff in providing customer-centric services and solutions to customers

• Degree holder with at least 8 years of experience in retail banking of which 3 years in supervisory level is highly preferable
• Sound knowledge of retail banking / wealth management and branch operations as well as products and services
• Strong leadership and interpersonal communication skills
• Independent, proactive, result-oriented and able to work under pressure
• Good command of spoken and written Chinese and English, whilst fluent Mandarin would be an advantage

• Provide assistance to Branch Manager to achieve the branch sales targets        
• Explore business opportunity and cross-sell products to customers on need basis
• Promote banking products and services (including investment, insurance and loan products) to customer as well as to achieves the assigned sales targets of the branch
• Handle customer enquiries and deliver quality services to our customers
• View customer transaction report to ensure the bank's compliance and audit standards are met
• Perform credit activities including credit proposals and credit analysis
• Provide general banking services and information to customers
• Perform other tasks assigned by supervisors

• University degree in Business Administration or Finance or relevant disciplines is preferable                                                       
• Minimum 5 years of experience in Retail Banking or other business area
• Familiar with retail products, branch services and operations
• Good command of written and spoken English and Chinese
• Good communication skills and interpersonal skills  

• To promote and solicit new business as well as to achieve sales targets of the branch
• To develop existing business activities and maintain good relationship with customers
• To perform credit activities including credit proposals and credit analysis
• To provide general banking services and information to customers

• University degree holder preferable with 2 - 3 years of relevant experience in Retail Banking business or other business area
• Sound  knowledge of retail financial products and services 
• Good communication and interpersonal skills
• Good command of English and Chinese, written and spoken; Mandarin speaking an absolute advantage
• Self-motivated and able to work under pressure
• Candidate with less experience would be considered as Assistant Relationship Manager

• To handle all retail cash or non-cash transactions over counter
• To operate the ATM machine
• To promote bank or insurance products for retail customers

• Form 6 graduate or above
• Basic spoken and written Chinese and English
• Good communication and interpersonal skills
• Candidate with relevant experience would be considered as Senior Teller

The Head of Commercial VIP Banking reports to the Head of Commercial Banking and Transaction Banking. He/she is responsible for leading and managing the Commercial VIP Banking Department, driving business growth, and ensuring the delivery of wealth management services to high-net-worth clients. The role involves developing strategic initiatives, managing client relationships, and ensuring compliance with regulatory requirements in Macau.

• Develop and execute business strategy to drive wealth management business and to achieve business budget
• Expand client base by acquiring and retaining high-net-worth individual clients
• Monitor and mitigate risks associated with the department and the wealth management business
• Lead, mentor, and develop a high-performing team
• Collaborate with internal stakeholders, including but not limited to product partners and relationship managers

• Degree holder, preferably in Business Administration & Finance/Accounting, or related field
• Preferably 10 years or above of related banking experience in wealth management business
• Preferably holder of CFP, CFA and/or other relevant professional qualifications
• Good command of written and spoken English and Chinese, fluency in Mandarin and/or Portuguese would be an advantage
• Good command of MS Office including Word, Excel and PowerPoint.
• Good communication skills and interpersonal skills
• Highly responsible and self-motivated with good problem-solving skills

• To provide support in performing compliance and AML/CFT functions to ensure that the Bank adheres to relevant legal and regulatory requirements
• To provide support in the development and implementation of policies and programs
• To assist in performing gap analyses and AML data analyses
• To review alerts of customer screening and transactions
• To perform effective and timely transaction monitoring for identifying suspicious transactions
• To recommend and prepare documentation for filing suspicious transaction reports
• To perform periodic compliance reviews on the Bank’s various activities
• To assist in preparing internal management and regulatory reports
• To provide advice in relation to inquiries from internal departments
• To undertake ad-hoc compliance & AML/CFT related tasks to be assigned by the supervisors
• To provide clerical support for the department

• University graduate with a minimum of 4 years of practical experience in banking industry
• Holder of ACCA/CFA/LLB, CAMLP, ACAMS or relevant qualification will be an advantage
• Knowledge in banking system, products and operations will be an advantage
• Knowledge in Macau banking laws, rules and regulatory requirements will be an advantage
• Independent and strong analytical mindset with self-motivation and able to meet tight deadlines
• Logical thinking and detail-minded with good communication and problem solving skills
• High proficiency in spoken and written English and Chinese
• Candidates with less experience would be considered as Officer

• To prepare facility letters and security documents accurately and in a timely manner for regulatory compliance, guidelines and procedures
• To ensure all loan documentations are completed accurately and prepared in timely manner prior to drawdown
• To ensure all conditions precedent are complied with prior to limit dispatch/ loan drawdown
• To ensure proper dispatch of credit facilities, perform checking the accuracy of credit limit, collateral records and other related information input in systems
• To act as the Bank's representative in signing tripartite agreements, legal mortgage deeds and discharges
• To contribute and participate in workflow enhancement as assigned by supervisor
• To meet service performance pledge for responsible jobs
• To supervise subordinates in handling counter services smoothly

• University graduate with a minimum of 6 years relevant experience of which 4 years must be in officer level
• Experience in handling syndication loan documents is preferred
• Sound knowledge of MS Office including Excel and Word
• Knowledge in business intelligence, data analytics or data science will be an added advantage
• Proficiency in both English and Chinese
• Able to work independently and under pressure
• Candidate with less experience would be considered for the position of Officer

• Supervise the overall operational / administrative works of the Credit Approval Department and assist the Chief Risk Officer to ensure the smooth run of the Department’s operations / administration
• Monitor credit exposure including related / connected lending and ensure credit exposure not to exceed the Bank’s legal lending limit and/or approved sector limit
• Evaluate, recommend or sanction on loan / credit applications / proposals accordingly to the policy and delegated authority
• Manage and ensure all reports submitted to the Regulator / Group / Management are accurately completed on timely manner
• Support field audit and handle enquiries by AMCM / HKMA / Internal and external auditor
• Check and sign the documents to be submitted to the Court and attend court hearing

• University graduate with a minimum of 10 years' relevant experience of which 5 years must be in Manager level
• Over 10 years’ experience in credit assessment / administration and knowledge of financial analysis
• Thorough understanding in commercial lending, retail banking products and trade finance products
• Sound knowledge of MS Excel and Word
• Proficiency in both English and Chinese
• Able to work independently and under pressure

• Follow up account opening/maintenance documents
• Perform QA function on documents and system input
• Inquire, obtain and check information needed for the reply letter to Government Authorities and for Audit Confirmation
• Coordinate with internal departments in respect of customer complaints and feedback handling
• Scan, index and file the documents, and ensure the correctness
• Perform other duties as assigned by supervisors from time to time

• Bachelor degree or minimum 3 years’ relevant banking operation experience
• Familiar with accounts opening procedures
• Proficient in using Microsoft Word, Excel and Power Point
• Good command of written English and Chinese
• Independent, initiative and responsible
• Candidate with less experience will be considered as Senior Clerk

• Check the documents (Personal account and Non-personal account) from Branches and Departments
• Perform QA function on documents and system input
• Link the signature images (Personal account and Non-Personal account) in system
• Check the information updated and maintained in system
• Inquire, obtain and check information needed for the reply letter to Government Authorities and for Audit Confirmation
• Coordinate with internal departments in respect of customer complaints and feedback handling
• Scan, index and file the documents, and ensure the correctness
• Perform other duties as assigned by supervisors from time to time

• University degree holder, or secondary graduate with minimum 3 years of experience in banking
• Familiar with accounts opening procedures
• Good command of spoken and written English and Chinese
• Good command of MS Office including Word and Excel
• Independent, proactive and responsible

• Verify the various outputs prepared by the makers, such as: SWIFT, remittance, payroll, loan, time deposits, cashier’s orders, demand drafts and autopay                
• Coordinate and follow up on the transactions relative to operating systems
• Ensure the implementation of operation procedures and internal controls requirements           
• Monitor the performance of the department in comply with the regulatory requirements
• Create and modify memo ticklers associated to irregular instructions
• Perform customer instructions through TeleBCM / BCMNet, receive from Task Management
• Levy commissions on transactions involving HKD cash                                 
• Provide general support and guidelines to the subordinates                         
• Provide various support to the branches and internal departments               
• Perform other duties as assigned from time to time by superiors            

• At least 3 years working experience in Banking Industry
• Good command of English and Chinese in reading, listening and writing 
• Good PC Knowledge in MS Office, Word and Excel                                       
• Good interpersonal and communication skills                                              
• Good organizing ability and mature                                                          
• Good sense of responsibility                                                                      
• Self-motivated and able to work independently 

• Lead a team of developers and manage them in the day-to-day performance of their jobs
• Oversee the application development projects to ensure them to be delivered on time and within budget while maintaining the highest level of quality
• Transform business and functional requirements into technical design with the ability to balance the user needs and the technical restraints
• Deliver management and control reports to the department head and to senior management
• Manage support on system stability and perform troubleshooting in a timely manner
• Develop and maintain effective working relationships among teams and external project sponsors and vendors
• Provide technical leadership and inspire the team members
• Direct subordinate to implement IT controls timely to meet IT compliance requirements
• Plan staffing requirements, facilitate staff training & career development and conduct staff performance management in application development team

• Minimum 7 Years' of working experience in managing banking solution with at least 3 years of management experience
• Bachelor’s degree in Information Systems, Computer Science, or equivalent combination of education and experience
• Rich knowledge of banking processes and products
• Possess development and managerial skills to lead software developers
• Solid experience in banking system
• Solid experience in AS/400 and RPG is an advantage
• Working knowledge of database and SQL
• Rich experience in project management skills
• Excellent verbal and written communication skills
• Excellent problem-solving skill and critical thinking mindset
• Candidate with less experience will be considered as Manager

• Understand user requirements to produce system designs
• Transform specifications into functional codes
• Collaborate with the team members and vendors to implement the project plans
• Participate in design, development, implementation, installation, testing and deployment of application systems projects
• Test systems and troubleshoot in a timely manner
• Create documentation on the functionality and requirements
• Manage support on system stability and perform troubleshooting in a timely manner

• Working experience in developing banking applications, web and mobile app solution with hands-on design and coding
• Working knowledge of database and SQL
• An analytical mindset and critical thinking
• Strong communication skill with good teamwork spirit
• Initiative and have strong desire to learn and make advance
• Have great sense of responsibility
• A degree in Information Systems or related fields
• Experience in project management, with IT projects in banking industry is an advantage
• Experience in AS/400 is a plus but not essential
• Candidates with less experience will be considered as Junior Programmer
• Fresh graduate will also be considered

• To plan, lead and/or conduct audit, special review and investigations of the designated audit portfolios of business units and/or support functions independently, efficiently and effectively
• To develop audit plan and program, define testing strategy, critically analyze key risk areas, apply professional judgment to evaluate control design and effectiveness, identify control weaknesses and prepare review reports
• To follow up on the implementation progress of audit recommendations with various business units and/or support functions
• To keep abreast of the latest regulatory/industry development and emerging issues of the units under the designated audit portfolios
• To provide Department Head/Senior Manager timely updates on work progress and audit findings, and also advise/apprise of major risk, control and regulatory issues and key developments that impact the control environment
• To deliver quality audit work according to divisional and professional standards, effectively assess and analyze risk and proactively identify issues
• To perform detailed testing efficiently within designated timeframes, track budget against actual time and analyze variances
• To support Department Head/Senior Manager in developing audit strategy of the designated audit portfolios and preparing updates to board level committees/ senior management
• To maintain effective relationship with stakeholders of the designated audit portfolios
• To lead, participate in or support departmental initiatives and provide support to Quality Assurance and Improvement Program

• Degree holder in Business Administration, Accounting, Finance or other disciplines
• Minimum 5 years’ solid experience in auditing, internal controls, risk management or operations in financial institutions
• Good knowledge of banking environment and relevant regulatory requirements in Macau
• Sound project management skills and ability to work effectively with multiple priorities
• Self-motivated, proactive, attention to details, analytical mind with sound judgment and computer/analytics skills
• Excellent interpersonal skills and ability to establish and maintain positive engagement with stakeholders and teammates
• Good command of both spoken and written English and Chinese
• Candidates with work experience and/or professional qualification related to insurance industry will have an advantage

• To advise and manage existing customer’s portfolio to meet their financial needs
• To solicit new commercial / retail loan business from potential and existing customers
• To establish and maintain a good relationship with existing and potential customers
• To provide professional and quality customer services

• University degree with a minimum of 3 years’ banking experience with strong clientele, preferably gained in Retail/Commercial Banking
• Strong knowledge of loan products
• Good command of written and spoken English and Chinese
• Good communication, interpersonal and negotiation skills
• Highly independent and result-oriented
• Self-motivated and able to work under pressure
• Candidate with more experience would be considered as Senior Relationship Manager

• Support in planning and developing projects for banking products and services as well as digital services and relevant platforms for both retail and commercial banking
• Participating in project development including product/service design, testing, preparation of required document etc. and liaise with both internal and external parties for planning and rolling out programs and activities
• Support in implementing/planning marketing campaigns, activities, advertisement and publicity to stimulate the bank’s business and maximize public awareness, including all banking and insurance products and services
• Preparation on marketing communications and corporate communications materials, including bilingual copy writing, basic handling of graphic designs, working with designers/suppliers/external parties
• Support in roadshows, branch open days and other events or activities of the bank in performing different sales or promotional activities

• Degree holder, preferably in Marketing or Project Management Major
• At least 3 years of experience in banking area or project management
• Knowledge and experience related to handling graphic designs is an asset
• Outgoing, competent and with good communication skills
• Able to work under pressure and face pace environment
• Excellent command of written and spoken English and Chinese
• Knowledge of Mandarin and Portuguese is an advantage

• Support in implementing/planning marketing campaigns, activities, advertisement and publicity to stimulate the bank’s business and maximize public awareness, including all banking and insurance products and services
• Preparation on marketing communications and corporate communications materials, including bilingual copy writing, basic handling of graphic designs, working with designers/suppliers/external parties
• Assist in maintaining and expanding credit card merchant networks and supporting the merchants acquiring service, plus joint promotional programs and activities
• Participate in planning and development projects of banking products and services as well as digital services and relevant platforms for both retail and commercial banking
• Support in making regular updates of contents for all media channels
• To assist in roadshows, branch open days and other events or activities of the bank in performing different sales or promotional activities

• Degree holder, preferably in Marketing Major
• At least 3 years experience in Marketing or Marketing Communications area
• Knowledge and experience related to handling graphic designs and Adobe is an asset
• Outgoing, competent and with good communication skills
• Able to work under pressure and face pace environment
• Excellent command of written and spoken English and Chinese
• Knowledge of Mandarin and Portuguese is an advantage

• Achieve objectives within an assigned client portfolio through identification of clients’ needs and devising appropriate solutions from a range of available cash management and services
• Structuring and pitching appropriate solutions, making effective pitches, and delivering seamlessly on client’s requirement
• Drive potential clients through the sales cycles to closure, with timely implementation and follow-up to achieve expected benefits
• Developing and maintaining the cash products & business plans to achieve cash revenue targets
• Work closely with relationship managers to find new prospective clients and cross-sell to existing clients to generate warm leads to build a healthy sales pipeline
• Ensure full compliance of the Bank’s policies and procedures, relevant banking regulations, and other regulatory requirements
• Drive and participate in various marketing and sales campaigns to increase low-cost deposits

• Degree in Business Administration, Marketing, e-Commerce, Information Technology or related disciplines
• At least 6 years relevant experience in banking industry in which 4 years in supervisory level
• Well-organized with good supervisory and interpersonal skill
• Strong sense of ownership and servicing mindset to ensure efficient and effective customer service processes
• Able to work independently and competent in handle different tasks
• Sound analytical, interpersonal, influencing and negotiation skills
• Proficiency in English, Chinese and Putonghua
• Good knowledge on using Microsoft Offices tools including Word, Excel and PowerPoint